Terms of service

Last updated: 1 August 2026

Welcome to MadeTUFF. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

MadeTUFF is an online fashion retailer offering clothing, accessories, and lifestyle products.

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are legally capable of entering into a binding contract.

3. Products

We make every effort to display our products as accurately as possible. However:

  • Colours may vary depending on your device or screen settings.
  • Product images are for illustration purposes only.
  • Minor differences in colour, texture, or finish may occur.

4. Pricing

All prices displayed on our website are in Pounds Sterling (£).

Prices are subject to change without notice.

Although we take care to ensure pricing accuracy, we reserve the right to cancel orders where pricing errors have occurred. If this happens, you will receive a full refund.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorised activity.
  • Cancel orders due to stock availability or pricing errors.

If your order cannot be fulfilled, we will notify you and issue a full refund where applicable.

6. Payment

Payment must be received in full before your order is processed.

We accept payment through the payment methods displayed during checkout.

All transactions are processed securely through trusted third-party payment providers.

7. Shipping

Delivery times are estimates only and are not guaranteed.

MadeTUFF is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Industrial action
  • Events beyond our reasonable control

Risk in the products passes to you upon successful delivery.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Please read our policy before requesting a return.

Your statutory rights under UK consumer law remain unaffected.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Images
  • Product photography
  • Videos
  • Graphics
  • Website design
  • Text
  • Marketing materials

is owned by or licensed to MadeTUFF and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Introduce viruses or malicious software.
  • Interfere with the operation or security of the website.
  • Misuse the website in any way that could damage our business or reputation.

11. Limitation of Liability

To the fullest extent permitted by law, MadeTUFF shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under UK law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Promotions and Discount Codes

From time to time, MadeTUFF may offer promotional discounts.

Unless otherwise stated:

  • Discount codes cannot be combined.
  • Codes have no cash value.
  • Codes may expire without notice.
  • We reserve the right to withdraw or cancel promotions at any time where misuse or abuse is suspected.

14. Gift Cards

Where available:

  • Gift cards are non-refundable.
  • Gift cards cannot be exchanged for cash unless required by law.
  • Lost or stolen gift cards may not be replaced.

15. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MadeTUFF

Website: madetuff.uk

Email: madetuff1@gmail.com